Privacy Policy

Your privacy is very important to us and we are committed to safeguarding the privacy of our customers; this policy sets out how we will treat your personal information.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

What information do we collect?

We may collect, store and use the following kinds of personal information:

  • Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make.
  • Information that you provide to us for the purpose of registering with us.
  • Any other information that you choose to send to us

Using your personal information

We may use your information to:

  • Enable your use of the services available on the website
  • Send you goods purchased via the website
  • Send statements and invoices to you, and collect payments from you
  • Send you email notifications which you have specifically requested
  • Send you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email (you can inform us at any time if you no longer require marketing communications)
  • Deal with enquiries and complaints made by or about you relating to the website.
  • Keep the website secure and prevent fraud.
  • Verify compliance with the terms and conditions governing the use of the website.
  • Used anonymously to analyse to improve our customer experience
  • Customise your experience by showing you items related to previous orders

We will not provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services providers, SagePay & PayPal.

You can review the PayPal privacy policy at www.paypal.com

You can review the SagePay privacy policy at www.sagepay.co.uk We will share information with these payment providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Disclosures

We may disclose your personal information to any of our employees, insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

  • To the extent that we are required to do so by law;
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Except as provided in this privacy policy, we will not provide your information to third parties.

External Advertising

We sometimes use anonymous information collected during your visit to serve you relevant advertisements on external websites (referred to as “Remarketing” or “Retargeting” using Cookies.

What does this mean?

The result of this is that you may see products or our adverts displayed on external websites. If you would prefer not to see these adverts, you can opt out of Google advertising cookies at any time by vising http://www.google.com/settings/ads

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password [and other login details] confidential. We will not ask you for your password (except when you log in to the website).

Cookies

Cookies are small files placed on your computer by websites you have visited. They are normally used to make websites work but can also be used to collect data.

We use the following Cookies

Name Function Expiry
PHPSESSID Stores your user session, vital for use of the website
civicCookieControl Cookie bar, remembers your preference
_atuvc & __atuvs Security, used to mitigate DDos attacks
_ga & _gat Google analytics - provides anonymous user data


Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

The payment of a fee currently fixed at £20

The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please contact us.

Credit

This document was created using an SEQ Legal template.